Thank you for choosing to stay at No 8 Lismore. We look forward to welcoming you. By making this booking you are entering into an agreement with us. The owners are Robert Kissane and Joan Kissane and are referred to in this agreement as ‘the owners’. The party or parties taking the letting is referred to in this agreement as ‘the guest’. The singular includes the plural and vice versa and any liabilities arising from the agreement are joint and several.
Lettings run from Saturday to Saturday, as the cleaning day for the property is Saturday. Within these days shorter stays with a minimum of 4 days/nights can be booked but the owners do not have facilities to provide a daily cleaning service. A 4 night booking is charged at 65% of the weekly rate and a 5 night booking is charged at 80% of the weekly rate. A cleaning fee of €50 per week is payable by the guest to the owners in addition to the rental payment.
A booking and security deposit of €300 will reserve your dates of stay, and is deemed to be acceptance of these terms. The guest must provide a full name, postal address and email address. This is made up of €100 deposit and €200 rental advance payment. Payment of the rental payment is payable in 2 instalments, the first being the €200 rental advance payment on booking. The balance is payable in full not less than 21 days before the first day of your stay. In the event that late payment is made the owners reserve the right to charge a penalty of €100 for each week that payment remains late. In the event that any payment is more than 7 days overdue, the owners reserve the right to cancel the subject letting, although the letting fee and cleaning fee remains payable and due.
Please note that bookings made are provisional until confirmed by the owners. On receipt of a completed online booking form and booking and security deposit of €300, the owners will e-mail the guest confirmation of booking subject to final checking of availability. Once the full balance has been paid the guest will receive instructions on key collection, travel directions plus any other further information relating to the property.
Summary of payments that will be due: –
• Rental payment – this varies according to the time of year and duration of stay.
• Cleaning fee of €50 per week
• Security deposit of €100 repayable at the end of the letting on compliance with the terms herein less the Braintree chargeback fee of €20
The property accommodation comprises 2 ground floor bedrooms, a living room and kitchen, a utility, ground floor and 1st floor bathroom, hallway and landing, and rear garden. The price of the accommodation includes the following – electricity, linen, cleaning prior to (but not during) your stay (for stays over 1 week the property will be cleaned on a Saturday and bed linen and towels changed), hot water and heating (oil), and use of the internet. You may use any wood there may be in the log store on the wood burner but we cannot guarantee the log store will have wood in it (this is available locally). The property is suitable for a maximum of 4 persons using 2 double beds.
Once a confirmed booking has been made, that booking may be cancelled by the guest giving no less than 60 days’ notice by email from the guest to the owners. In that event any monies paid will be refunded less a handling and cancellation fee of €150. All cancellations must be confirmed by e-mail to firstname.lastname@example.org
Guests are advised to take out suitable travel insurance.
On your day of arrival access to the property can be no earlier than 1500 local time. The property must be vacated by 1000 local time on the day of departure to facilitate the cleaning for the next arrival. The owners will endeavour to be flexible regarding access later or vacation earlier than these times but if the times are more than 2 hours after the access or 2 hours before the vacation times then difficulty may be encountered as availability of personnel cannot be guaranteed.
While the owners are animal lovers, it is regretted that pets are not permitted at the property.
The owners would only cancel your holiday accommodation for reasons beyond their control e.g fire, flood, building safety issue, etc. Should this unlikely event occur the owners will use their best endeavours to notify the guest as soon as possible using the email address provided by the guest. In such event the owners will refund to the guest all the monies paid by the guest in relation to the booking. The owners’ liability would not extend beyond this refund.
Guests should leave the property in the same condition as when they arrived and to take reasonable and proper care of the property including locking of external doors when the property is empty. All food items must be removed from the cupboards and fridge prior to departure. Guests must take personal belongings home. Instructions are set out in the property regarding disposal of rubbish and guests are required to follow such instructions. This will include placing bins at the front of the property on the day of bin collection and returning the bins to their usual storage area. If the property is not left in an clean and tidy condition such that extra cleaning above and beyond what we would normally expect to provide between guests this will be charged at €20.00 per hour.
The guest will be supplied with one set of keys upon arrival. On the date of departure, keys must be returned to the handover agent. Any keys not returned on the date of departure will be charged to you at a cost of a minimum of €100.00 to cover replacement keys and lock changes.
The owners require a deposit of €100 to be paid on booking (this is part of the booking and security deposit of €300). This will be repaid (less the Braintree chargeback fee of €20) within 7 days following departure subject to the terms of this agreement being met. The owners do not normally charge for minor breakages, but we do ask that you report any incidents as they occur.
Any substantial damage to the property, the building or their contents will be charged separately according to the nature of the damage and must be paid by the guest immediately upon the cost being quantified and notified by the owners to the guest.
Smoking is not allowed inside the property but smoking is permitted in the rear garden.
The owners have installed a 24/7 Broadband facility in the property at no additional charge. The owners will use reasonable endeavours to ensure that the service is available at all times. However should there be a fault with the user’s hardware or software, the service is temporarily suspended, the service becomes intermittent or unsatisfactory, the owners do not offer any refund or reduction in the rental rates, and are not liable for any loss arising therefrom. The owners do not assume any responsibility for any damage to a computer belonging to a guest, nor the data contained on it, or the security of any data transmitted over the internet. It is the sole responsibility of guests to protect their computers from viruses, loss of data and/or unauthorised access.
Guests are not permitted to use any telephone landline installed at the property.
The owners cannot be held responsible for any failure or interruption of services to the property including electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in the area. The owners will use reasonable endeavours to ensure that domestic appliances and the like are functioning, but in the event that such items are not functioning no liability or reduction in fees is accepted.
Any items left in the property will be kept for a maximum of 2 months after the departure date. Guests will be expected to pay for any postal/delivery costs associated with the return of such items, or make arrangements for their collection. Any property not collected or returned after the 2 month period may be disposed of by the owners in any way they consider fit.
The owners do not accept any liability or provide any insurance cover for any damage, loss or injury to any member of the guest’s party or any vehicles or possessions, unless proven to be caused by a negligent act by the owners.
In the unlikely event of a complaint, it should be brought to the attention of the owners immediately. Failing a satisfactory solution, a written compliant should be made by email to the owners within 14 days of departure.
Any dispute relating to the letting made under this agreement shall be determined through the laws and courts of England and Wales.
It is the guest’s responsibility to determine whether the property is suitable for any person with special needs within their party. Questions should be raised with the owners prior to booking.
The guest agrees to:
a) Take good care of the property during occupation maintaining all furniture, fixtures, fittings and effects in the same state of repair as at the commencement of the holiday;
b) Use the property and its contents in a safe and appropriate manner;
c) Read instruction booklets before use of appliances and follow such instructions (leaving the booklets in the folder at the property);
d) Keep the property secure and lock (where locks exist) all windows and doors whenever the property is left unoccupied and comply with security and safety precautions;
e) Not to use the property or any part of it for any of the following, nor allow anyone else to do so: activities which are dangerous, offensive, noxious, noisome, illegal or immoral, or which are or may become a nuisance or annoyance to the owner, or to the owner or occupier of any neighbouring property;
f) Not to act in any way which will or may result in the insurance of the property being void or voidable, or in the premium for the insurance being increased, nor allow anyone else to do so;
g) Leave the property in a reasonable state of cleanliness and general order in which it was found (an additional cost will otherwise be incurred to cover the extra cleaning);
h) Report any damage or breakage immediately to the owner;
i) Pay the costs arising from any breakages, damage to furniture or fittings, removal of any items from the property, damage to the exterior of the property including any damage to neighbours’ property;
j) Not make any noise at the property which is audible from outside it between 11pm and 7 am;
k) Place refuse, surplus food and unwanted articles in bin liners inserted in the waste bins provided and, if full, to dispose of the contents of the bins in the refuse container outside of the house and to replace disposed of bin liners with fresh empty ones;
l) Not drop any litter in the roadways, paths or parking areas;
m) Not block the waste pipes and drains;
n) Not tamper with the electrical, gas, water or sewage services, pipes or equipment.
The owners reserve for themselves, their servants, or agents the right of access for inspection and maintenance to be given on reasonable notice except in emergency.
Payments of booking fees, rental fees, cleaning fees, and security deposit are to be made via Braintree (division of Paypal) website www.braintreepayments.com . Payments are to be made in euros.
Any data collected during the course of this booking will be stored on our computer. The owners will not share guest’s details with any third party save in connection with the enforcement of the terms of this agreement.
The owners’ address is 64 Millbay Road, Plymouth, Devon PL1 3FL United Kingdom.